Security
Compromised site, modified files, unknown admin account, Adobe security patch to apply.
Expert services · A dedicated developer
A problem with your site? A Magento expert answers you directly
Security, outage, update, slowness: we are your point of contact for your Magento store or WordPress site. Your Tocsin24 subscription gives you direct contact with us: no anonymous ticket, you speak to the people who do the work. Interventions are supervised by Cédric Michel, a senior developer working with Magento since 2008 and a certified Adobe Commerce Developer Expert.
- Developers who are experts in their field
- Based in France, working remotely
- Reply within 1 working day, emergencies first
Your dedicated developer
Your subscription gives you a direct line to a developer
Tocsin24 monitors your site; when action is needed, you know who to turn to. One-off intervention or maintenance contract: you choose the arrangement that suits you, and you know what will be done and what it will cost before anything starts.
Outages and bugs
Site down, 500 error, payment or checkout blocked, cron jobs stopped, indexing or search broken.
Updates
Upgrades of Magento, PHP or extensions, tested on staging before going to production.
Performance
Pages slowing down, badly configured caches, a server that struggles at the slightest traffic peak.
Improvements and takeovers
Small improvements, configuration, extensions, taking over code left behind by a previous provider.
Automated deployment (CI/CD)
Automated tests and zero-downtime deployments, declared to Tocsin24 so they never trigger a false alert.
The same services for a WordPress site or a WooCommerce store.
How it works
You know where your site stands at every step
Is your site already monitored by Tocsin24? With your consent, we look at its incidents and history: the diagnosis starts from what has been observed, not from a blank page.
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You describe the problem
Through the contact form or by phone. A compromise in progress comes before everything else.
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You receive a diagnosis and an estimate
What is included, what is proposed and how long it should take. Nothing starts without your approval.
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We do the work
On your staging site when there is one, with a backup before any change to production.
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You receive a written report
What was done, why, and what still needs watching: useful for you and for your next provider.
Fixed-scope services
To get started, take stock or respond to an attack
Assisted setup
from €290 excl. VAT (Magento 2) · €149 excl. VAT (WordPress)
- Installation of the module or plugin, on your production and staging sites
- Setting up alerts, recipients and declared deployments
- A guided walk-through of the first findings: modified files, missing patches, unknown accounts, hardening
- A written report, with actions ranked by priority
The price depends on the number of sites on the installation, the amount of custom code and the access available. Volume pricing for agencies: 20% off every site from the 2nd onwards.
Security review
on quotation
A complete review based on Tocsin24’s findings and manual checks: versions, patches, extensions, accounts, configuration. You receive a prioritised report that you or your provider can act on.
Intervention after a compromise
on quotation, after an initial diagnosis
Assessing the incident, bringing it under control, clean-up, patches, changing passwords and keys, then a report you can use for your insurer or a data breach notification to the CNIL.
Is your site under attack right now?
Choose “Compromise emergency” in the contact form or call 06 78 64 26 59. First diagnosis within 24 hours. Other requests are scheduled within 5 working days.
If the setup reveals a compromise
A site may already be compromised on the day it is set up. If so, you know the same day, with the evidence. The clean-up is then quoted separately, and the cost of the setup is deducted from it if you accept the quote.
What if we are not available?
- Tocsin24 keeps monitoring your site and alerting you, whether or not we can be reached.
- Every intervention comes with a written report and your installation is documented: another developer can take over without starting from scratch.
- The access stays yours: nothing is locked in on our side, and you can revoke it at any time.
- The response times shown are the ones we can actually meet, with no promise of 24/7 on-call cover.
Frequently asked questions
How do I request an intervention?
Through the contact form, choosing the subject “Expert help”, or “Compromise emergency” if your site is under attack. You can also email contact@tocsin24.com or call 06 78 64 26 59. Describe the problem and give the site’s address: we will come back to you with a diagnosis and an estimate.
Do I need a Tocsin24 subscription?
No, not necessarily. A subscription gives you direct contact with us and continuous monitoring of your site, which speeds up the diagnosis; we also work on sites that are not monitored by Tocsin24.
How much does an intervention cost?
From €560 excl. VAT. The exact amount depends on the problem: it is set by the estimate you receive and approve before any work starts.
One-off intervention or maintenance contract?
Either is possible. You can call on us case by case, with each request estimated and then approved before any work starts, or set up a maintenance contract if you prefer regular follow-up of your site.
My site has just been hacked: what should I do until you step in?
Do not delete anything: the modified files and the logs are the evidence needed to understand the attack and stop it. Change the passwords of the admin accounts, write down what you noticed and when, then contact us, choosing “Compromise emergency”, or call us. Do not restore a backup without knowing how the attacker got in: they would come back the same way.
Do you work with agencies?
Yes. On a site you look after, every intervention goes through you: your clients remain yours, and Tocsin24 does not compete with you on maintenance. Assisted setup is 20% off for every site from the 2nd onwards. See the Agencies page.
Do you work on sites built by another agency?
Yes, it happens all the time. An initial review comes before any change.
How does access to my site work?
Everything is done remotely, with the access you provide (admin panel, SFTP or SSH, staging). You can revoke it once the work is done; passwords and keys are changed after a compromise. If your site is monitored by Tocsin24, you can also give us contributor access to its space: it ends on the date you choose (30 days at most), shows up in your log and can be revoked at any time.
Can I reach you 24/7?
The platform, yes: Tocsin24 monitors your site and alerts you 24/7. We are available Monday to Friday, 9 am to 6 pm (Paris time): first diagnosis within 24 hours for a compromise emergency, other requests scheduled within 5 working days.
A Magento expert by your side, when you need one
We reply within 1 working day, with an estimate before any intervention.