Can I stop whenever I like?
Yes, on the monthly plan: there is no commitment. On the yearly plan, the year you have paid for remains due and the subscription simply ends at renewal date.
Monthly or yearly?
Paying yearly gives you 2 months free and locks in your price for 12 months. You can switch to yearly at any time from your account.
Are SMS credits counted per year?
No: included credits are monthly, whichever plan you choose. Credits from a pack, on the other hand, never expire.
How much does an SMS to another country cost?
One credit is one SMS to France. Elsewhere in Europe, an alert uses 1 to 4.5 credits depending on the recipient’s country (details in “SMS credits by country”, under the SMS credit pack). SMS alerts can be sent to the European Union, the United Kingdom, Switzerland and Norway.
How is a site counted?
Each monitored site is one instance, with its own module and alerts.
What does the free trial include?
During the 7-day trial, monitoring is complete: every incident and every alert (email, push, SMS, summaries), with its severity, how it was detected and what it means. Reserved for subscribers: hardening details (you see how many issues there are, not which ones), the step-by-step guidance for incidents, the patches to apply (archive, patch, fixed version), exports and AI analysis. The “Start my subscription” button unlocks everything, at any time during the trial.
What happens at the end of the trial?
Your subscription starts automatically after 7 days, using the card registered when you signed up. You can cancel at any time during the trial from your account, and you will not be charged.
Can the trial be renewed?
No: one trial per account and per domain. A site whose domain (with or without “www.”) has already had a trial, even on another account, is billed from the moment it is subscribed.